Delivery Period

Following receipt and clearance of payment, all purchase(s) will be posted within three working days, however our aim is same day dispatch. All parcels are dispatched with proof of posting. We will not be liable for lost item(s) in the post. If you would like your item to be dispatched Signed For or Special Delivery please choose this option in the shopping basket area.
Refunds

We do not refund or exchange any patterns, cut goods, fat quarters or books. We do not exchange or refund goods without a valid receipt. We do not exchange or refund goods after a 28day period has elapsed. This does not affect your statutory rights.
Returns

All returned item(s) must be in the same condition as they were when purchased. Postal charges will not be refunded on any returned item(s). We will not be liable for the returned postal charge or loss of item(s).

Royal Mail 1st and 2nd Class

Royal Mail aim to deliver 1st Class the next working day after collection and aim to deliver 2nd Class by the third working day. Use this service when you're sending less urgent items.

Compensation may be payable in the event of loss or damage if proof of posting and evidence can be provided

You cannot track items using this service. For added reassurance for important items with confirmation of delivery, use 1st Class Signed For or 2nd Class Signed For

 

Royal Mail 1st and 2nd Class Signed For

Royal Mail Signed For 1st class aims to deliver your parcel the next working day, Royal Mail Signed For 2nd class aims to deliver your parcel in two to three working days and gives you the added benefits of, proof of delivery including a signature from the receiver, the ability to check online or on your mobile to see when your item has been delivered and compensation cover up to £50 for loss or damage.

Compensation may be payable in the event of loss or damage if proof of posting and evidence can be provided

Signed For is not a tracked product but you can use Track and Trace to see an electronic signature free of charge. Urgent or valuable items must be sent using Special Delivery products.

 

Royal Mail Special Delivery

This is our guaranteed by 1pm delivery service. If you send your item from a Post Office branch before the cut of time of 16.30, we guarantee delivery by 1pm the next working day.

Your Special Delivery item has a money back guarantee if it doesn't arrive by the guaranteed delivery time. All Special Delivery items are automatically covered with £500 compensation against loss or damage.

Proof of delivery is standard with this service and you can track your item online using our Track & Trace service.

Courier

These parcels will be delivered by our best priced courier at the time, normally this will be UPS, DPD, DHL or TNT.

 We aim to have these delivered the next day if orders are placed before 12pm. All courier delivered parcels will be available for immediate tracking after they have been collected from ourselves. These parcels also require a signature upon delivery, if nobody is present at the time of delivery they will be left at the closest drop off point which you will need to arrange to collect yourselves.