Free UK Delivery
On orders over £100

Fast delivery
Same day dispatch

Highest quality
Fabrics & accessories

Expert advice
From our team

Our Commitment To Privacy: Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect: This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to become a member. The types of personal information collected on these pages are:
•    Name and postal address
•    Email address
•    Telephone number

Age Restricted Items: Where products are deemed unsuitable for use by certain age groups, we have made this cleared in the item description. Anyone under the age of 18 is prohibited from ordering/purchasing these items. Where there are items with the age restriction on them you will be asked to confirm you accept our terms and conditions before you can place your order.

Delivery Period: Following receipt and clearance of payment, all purchase(s) will be posted within three working days, however our aim is same day dispatch. All parcels are dispatched with proof of posting. We will not be liable for lost item(s) in the post. If you would like your item to be dispatched Signed For or Special Delivery please choose this option in the shopping basket area.

Payment Methods: We accept all the major credit / debit cards via our payment gateway PayPal or over the telephone.

Online Orders & Card Security: All credit / debit card orders placed online are made on a secure, encrypted server to ensure the privacy and security of your information. All payment transactions take place on the secure encrypted server of our payment processor (PayPal) - we never have access to your card details at any time.

Out of stock item(s): From time to time item(s) purchased from our website may not be in stock due to the item(s) being sold in our retail shop. We do however have 2 or 3 deliveries each week so items are not out of stock for long. We will notify you straight away if your item(s) is not in stock. We will inform you when the item(s) is due back in, if you are happy to wait for the item(s) we will send it out as and when it arrives or you can have a full refund on the item(s) we don’t have in stock.

Samples: We have a sampling service which is charged at 99p per sample. Samples measure approx. 10cm x 15cm and come tagged with all the fabric and yarn details. To purchase samples please contact us either via e-mail or phone. Purchasing sample(s) does not reserve the fabric.

Foreign customers: We are happy to send item(s) overseas. Once you have added your item(s) to the basket, just select your country and the postage will be automatically calculated. If any parcel(s) are subject to tax duties, import duties or excise duty on the way, you will be required to pay this on receipt of your parcel, Watson & Thornton will not be held responsible for this cost.

Gift Vouchers: Gift vouchers can only be used instore. Valid for 12 months from date of purchase, Must be used in a single transaction, Cannot be exchanged for cash.

Refunds: We do not refund or exchange any patterns, cut goods, fat quarters or books. We do not exchange or refund goods without a valid receipt. We do not exchange or refund goods after a 28day period has elapsed. This does not affect your statutory rights.

Returns: All returned item(s) must be in the same condition as they were when purchased. Postal charges will not be refunded on any returned item(s). We will not be liable for the returned postal charge or loss of item(s).
 
Would customers please note that all computer monitors have a slight variation of colour(s), therefore colours shown on your screens maybe slightly different to the actual colour(s) purchased.